FAQ

 

Read the frequently asked questions and answers for each product type:

Watches
Handbags


WATCHES

Why does the metal bracelet leave black marks on my hand?

This occurs when you wear your watches really often. This is not an allergic or chemical reaction. Dirt settling occurs due to the dust that sticks in the interelement slots, and then in contact with sweat and dust a black imprint is created on your hands. It is recommended to wash the bracelet with clean technical gasoline and scrub the interelement slots with a brush.

Gilded watch (gold plated watch) - guarantee, quality, durability?

If you do not wear the watch, the color will last. Unfortunately, the fact is that the gilding gets rubbed off if you wear the watch and there is no other option. The only really lasting color is the golden massive (completely golden watch). All gilding, including "rose gold", is a surface finish and in general it is not covered by any guarantee - this applies for all coated watches. All gilding (and other color variations) gets rubbed off if commonly used. There are several factors influencing longliness of the finish: sweat, the use of cosmetics, the environment and, above all, how the watch is being handled.

My solar watch are not working. What is wrong?

The first and most acceptable option may be a poorly charged battery / solar cell. Avoid wearing watches hidden under your sleeve and give them plenty of daylight to recharge your batteries efficiently. If the battery is discharged, expert service is required.

The original battery lasts longer than any other. Why?

Everyone first comes up with a question about battery quality - but that's not the case. The watches and battery life are based on the watch itself or the machine itself. A very influential factor is its cleanliness and sealing of watches. If the machine is clogged, the friction occurs in the machine and the batteries discharge faster (the gear must be lubricated, etc.). The great impact on battery life has the temperature changes and the use of the functions of the individual watches (chronograph, etc.)

The plastic case has broken off and the strap got removed, how to solve it?

The most common defect is the breakage of the so-called "pivotal" part, which is, when a piece of plastic is broken off at one of the protrusions of the case that holds the strap through the pivot. There is no need for excessive force to cause this defect - the plastic has two very poor properties - hardening and embrittlement. Then only an unwanted pickup or load is enough, and the plastic bursts and the pivot falls out. Repairs can be done by casting the cracking, but this is not a 100% repair. The extreme option is to replace the case with new ones.

Misting - dew on the glass inside waterproof watch.

The moisture gets into any waterproof watch even when you turn slightly with a crown or lightly press the buttons. When the temperature changes, the water is condensed (even after a long period of time) and as a result, the glass is dewed. As a first step, we recommend pulling the crown to the uttermost position and letting the watch dry until the mist disappears. The best option is to send the watch for drying and possibly cleaning the glass to us. The repair is not expensive and you are sure that due to moisture and water in your watch there will be no damage to the machine.

The most suffering watches are those with 30M and 50M water resistancy degree when replacing the battery. Why? These watches have a much thinner seal than watches with higher waterresistancy. These rubber seals are not designed for greater outside pressure and temperatures, and thus, beside 100M and 200M watches, they are prone to aging and thus lose their original sealing properties. In these cases it is also necessary to change the sealing under the lid and the crown when replacing the battery.

The leather strap has a very short life, is it really quality?

It might sound strange, but the life length of the strap depends on the way it is treated and how often you wear it. The skin, like any other material, has its pros and cons. And this is the core - it's important to treat these straps really gently and avoid contact with any larger moisture and water - are you wondering why you have a leather strap on watch with 10M water resistancy degree? When buying watches, it is important to take into account the purpose of the watch. So, if you are looking for a functional fashion accessory or only for watches as such - we recommend choosing different straps material here. Furthermore, the use of force is not good for leather (pulling) as well as rapid temperature changes and the method of taking the watch off and putting on.

The rubber / silicone strap or case has tinted. Why and how do I remove it?

This is not unusual condition at watches where such materials were used. It's caused by the characteristics of the material - the rubber is porous and therefore it is enough to use perfumes, creams or other cosmetic products and the contact points get tinted. A big influence on the color change of such watches is also the body sweat.

There are couple methods of removing the dirt however the process is very difficult and the result not guaranteed.

How to prolong the life of the plastic or rubber band?

Watches with a plastic or rubber strap are worth taking off at night because these materials are especially prone to sweat during the hot months. For regular prevention, silicone oil can be used to spray the strap on all sides, or soak the cloth and spread it over the strap. It is important to let the oil dry thoroughly and then put the watcg on again. This way, you can prolong the lifetime by up to one year.

 

HANDBAGS

How can I protect my eco-leather bag and extend its lifetime?

Always thoroughly impregnate a new handbag with a special preparation for leather before you use it for the first time. You can use sprays or creams.

Impregnation protects your handbag from dirt, grease and moisture. Impregnation needs to be repeated at regular intervals - impregnation is not permanent. If you wear your handbag daily, then use the impregnation every 1-2 months.

The leather breathes and works. Therefore, naturally, it is drying up and cracking over time. Partially nourish your handbag with impregnation, and special leather care can be provided with nourishing preparations for haberdashery products. We recommend especially nourishing creams or impregnating fats.

How to clean a leather handbag?

Do very careful when cleaning. Whatever the dirty the handbag should be cleaned as soon as possible. Remove a small amount of dirt with a damp cloth - thoroughly wipe the cleaned area dry. Greater impurity can be removed by special cleaners - we recommend, for example, special cleansing foams that gently remove stains, fingerprints and other dirt from the leather. Special cleansing rubbers can gently remove even dry dirt. The best solution, of course, is to prevent any dirt on the handbag from occurring.

If you want to keep your handbag beautifully glossy, it is highly recommended to use a tool that contains Carnauba wax. It has a strong ability to adhere to the surface, but in no way creates a greasy film on the surface of your handbag that could get dirty. Thanks to this wax, the fine surface scratches get fixed and the handbag gets its original shine and backs its rich colors.

Never use conventional soap or dishwasher to remove dirt, you could damage your handbag.

How to dry up a wet leather handbag?

Leather handbags are prone to higher temperatures. Do not allow the purse to dry close to the heater or the fire. The handbag will be best dried e.g. hanging on the hanger in open area.

Can I expose my handbag to long-term sunlight?

Do not expose the purse to long-term direct sunlight - the sun does not matter when wearing the handbag

How to care for an eco-leather handbag

Do not use shoe creams on leather handbags. Creams have different properties than special preparations for leather and could damage your purse.

What is the carrying capacity of my handbag?

Do not carry too much load in the bag to avoid deformation and so-called "pulling off" the skin.
Fashion handbags have a maximum carrying capacity of 1 - 1.5 Kg.

How to protect the zippers on the handbag?

Think of zipper protection and occasionally wipe with beeswax or special wadding sticks designed to clean the shaded jewelry.

The bag arrived slightly dipped due to shipping, what about it?

In the event of any shape deformation, denting, bending of the handbag, just stuff the handbag, preferably with towels, and allow it to "stand" overnight. Eco- leather handbags are as flexible as handbags made of natural leather.

Some handbags are delivered in a partially folded condition. It is therefore necessary to use the above procedure to obtain the correct shape of the handbag.

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