Complaints at Brasty

Your absolute satisfaction is our priority and we really care that you are always satisfied with your purchase from If you share your positive experience of shopping at our shop with acquaintances, friends, and family, you will significantly help us build a good reputation for our company. At the same time, don't think that there is no room for negative feedback. Despite the fact that our range comes from authorized, reliable sources and consists of original products from world-renowned brands, which are proud of their precision and quality, nothing is perfect. It is clear to us that anything can happen, no matter how beautiful, original, and famous they may be, for example, the watches we sell.

Do not hesitate to contact us with a claim or a complaint, even for the smallest details. Every negative experience is very important for us to prevent it in the future and, above all, to prevent what is most serious, the loss of the customer. We greatly appreciate your suggestions and are aware that only in this way can we continue to improve our services and gain your full trust.

If you believe that the product purchased for some reason does not meet your expectations, it does not meet the description, quality, or not has the characteristics or related content, contact our company immediately at +020 3807 5465 or by email at info@ .You can be sure that we will listen carefully to your complaint and approach it with the utmost understanding. We assure you that we will make every effort to promptly correct the unpleasant situation, and our apologies for any inconvenience are always sincere.

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However, we would like to inform you that the claim can only be made during the warranty period. This period lasts 24 months from the receipt of the products (in the case of second-hand products, this period is reduced to 12 months), provided that this period can be extended by the period during which they were under warranty repair. Unless otherwise agreed, the claimed products are returned in the original packaging with the completed form and a copy of the invoice to the following address: Velkomoravska 479/19, 779 00 Olomouc, Czech Republic. Thus the complaint will be resolved within 30 days.

There is no reason to doubt Brasty. In the event of a justified complaint, for example, if the products have remediable but also irreparable defects that prevent their correct use, each customer has the right to remedy the defect or to replace or benefit from a reasonable discount on the purchase price or even the right to withdraw from the purchase contract and to offset the costs associated with the complaint.