Returns and cancellations

Revocation right for consumers

(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right

You have the right to revoke a contract within fourteen days without specifying any reasons. The revocation period is fourteen days with effect from the day,

  • on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

  • on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

In order to exercise your revocation right, you must inform us (BRASTY GROUP s.r.o., Lípová 511/15, Nové Město, 120 00 Praha 2, Telephone number: 02038 075 465, E-Mail address: info@brasty.co.uk) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). Please fill in and attach this form while withdrawing from a contract.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We shall refuse the repayment until the products are returned to us.

You must return or transfer the products to the address below immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.

You bear the direct costs for returning the products.

Warranty on watches / Complaints

There is a 2 year warranty on all watches available at brasty.co.uk. In general, the warranty covers the watch movement only, for the warranty period, from the date of purchase. Stones/crystals, bracelets, batteries, lenses and straps are not usually included in the warranty. Wear and tear is not covered by the warranty.

If any adjustments, for example, bracelet resizing, are made to personalise your product(s) you may NOT return the item unsuitable. This is because such an item has now been created by or for you and the item can no longer be sold as new. If the item is faulty and adjustments have been made, each case will be looked at individually before an offer of refund or exchange is made.

In case your complaint is justified, the product will be repaired at our cost and send back to you. If the complaint is evaluated as unjustified, you may be offered a solution (such as a repair at your cost) and you will be contacted if you agree/disagree with this repair cost.

All items are thoroughly inspected for defects before they are dispatched. Upon delivery, you must inspect the product(s) and notify us promptly of any dissatisfaction with your order. If the product(s) are faulty you must return them promptly to us and, upon receipt, we shall refund the full Price of the product(s) and/or exchange the product(s) at your request.

If you receive an item from us which is defective or dysfunctional, you have 30 days period to return this product and get refund or replacement. Please contact us by email to inform us within 30 days of receipt of the goods and we will advise you as to how to send the faulty product(s) back to us. We may require photographic evidence to support claims for damages. You have to take reasonable care of the product prior to return.

When returning a product, please ensure you keep your proof of posting until we acknowledge receipt of goods.

In case of returning faulty goods during the warranty period, please note we have 30 days from receipt of such goods to inspect them. Please make sure that you included a filled-in Complaint sheet or send it to us via email. Our Complaint department deals with complaints as quickly as possible and you will be informed about the process.

Warranty on the outlet goods
All outlet goods are covered with a 1-year guarantee.

THE GUARANTEE DOES NOT COVER THE FOLLOWING:
Defects which the customer was informed about at the time of purchase and which were factored in the price.
 

Please be sure to contact us first before you send your product(s) back and include a brief description of the fault and your order number with your returned product(s).  This will help us deal with your problem quickly and efficiently. You can find the complaint sheet HERE.

The address for returning the goods:

BRASTY GROUP

Velkomoravská 479/19

Olomouc ZIP: 779 00

CZECH REPUBLIC

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