Alterna Bamboo

WARRANTY PLUS

EXTENDED WARRANTY ON A WATCH MOVEMENT(1 year)

EXTENDED WARRANTY

• Get extended warranty instead of the regular one! Get a chance to exchange or have damaged goods repaired for free.

• More then 95 % reported claims fulfilled in favour of the customer.  

• Your goods will be fixed, exchanged or you will receive a refund. 

Full terms and conditions HERE.

HOW TO APPLY AN EXTENDED WARRANTY

Report your claim to our operators by email to info@brasty.co.uk. Include these details in your email:

• Invoice number

• Reason for applying for this service.

Our operator will then contact you to discuss how to proceed and about returning the item to our warehouse.

The deadline for handling your claim starts from the day when we received the returned goods.

PROCESSING YOUR CLAIM 

Fist of all we provide thorough diagnostics in our service center. If confirmed, that the product is not mechanically damaged, we process your claim (repairs of the product, exchange or a refund).

HOW LONG DOES IT TAKE

All claims are dealt with straight away, but please note we have up to 45 days from receipt of the return goods to deal with your claim.

If you need more information, please, do not hesitate to contact us. 

Guarantee Plus – Accidental damage or theft

Don’t worry about your watch. It’s safe with us!

• More than 95% of claims are resolved in favour of the customer

• Insurance excess only  10 % of purchase price 

• The service covers accidental damage or destruction, theft or burglary.

Full insurance conditions can be found HERE

How to report a claim

Report the event to our operators by email sent to info@brasty.co.uk. In the email, please specify:

• Order Number

• The cause of the damage (precise and exact description of the situation in which the product was damaged or stolen).

• In case of product theft:

  • A copy of the written confirmation of the crime you’ve reported, 

  • a crime reference number

  • the contact details for the police officer dealing with your case

The operator will then assign you the number under which the damage will be recorded, contact you and discuss the following procedure and ask you send the damaged goods to our headquarters.

The processing period begins when the damaged product is received or when all necessary endorsements from the Police have been received.

How does the settlement work?

If the product is damaged, first Brasty will ensure complete diagnosis at an authorized service centre. If the nature of the damage permits, we then suggest options for repair and quantify the cost of the repair. Brasty then decides whether product repair is cost-effective or that the event is settled in a different way.

How long does it take?

All reported events are handled promptly, but not later than 45 days from receipt of the returned product or the receipt of necessary documents from the Police in case of theft.

Any questions? Contact us