Guarantee Plus – Accidental damage or theft
Don’t worry about your watch. It’s safe with us!
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More than 95% of claims are resolved in favour of the customer
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Insurance excess only 10 % of purchase price
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The service covers accidental damage or destruction, theft or burglary.
Full insurance conditions can be found HERE
How to report a claim
Report the event to our operators by email sent to info@brasty.co.uk. In the email, please specify:
The operator will then assign you the number under which the damage will be recorded, contact you and discuss the following procedure and ask you send the damaged goods to our headquarters.
The processing period begins when the damaged product is received or when all necessary endorsements from the Police have been received.
How does the settlement work?
If the product is damaged, first Brasty will ensure complete diagnosis at an authorized service centre. If the nature of the damage permits, we then suggest options for repair and quantify the cost of the repair. Brasty then decides whether product repair is cost-effective or that the event is settled in a different way.
How long does it take?
All reported events are handled promptly, but not later than 45 days from receipt of the returned product or the receipt of necessary documents from the Police in case of theft.
Any questions? Contact us